Welcome to Ex-Gurkha Khukuri House

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FAQ's

Below is a list of Frequently Asked Questions. If you cannot find the answer you're looking for, email your questions to info@khukuriwholesale.com 

1. When should I receive my order?

All orders are processed and shipped within 24-48 business hours after being submitted, all orders should arrive at their destination within 5-7 business days. If we have an email on file, you will receive order and ship confirmations. 

2.What is the time frame on returns? What is the return policy?

We have a 20-day satisfaction guarantee on all of our items. If you are not completely satisfied with any item from Ex-Gurkha Khukuri House(EGKH), Inc. or if the item is damaged or defective you may return it for a replacement or refund. Please allow 2-3 weeks for your return to be processed, once we process the return your credit should be posted on your next statement.

3.What are the requirements for wholesale?

Do you want to be our Business partner? (Whole-Sale Business Opportunities):We need many partners as friends, all over the world who can join with us to promote, collect and supply these khukuris to their local market/ area. Our main intent is to make accessible our kukris(knives) easily worldwide who searching for genuine Gurkha knives.

No matter, how you are going to promote our khukuris, may be by your web site, local paper, show room etc. the main thing is you can make enough money in this business. We are seeking business partner to promote our kukris worldwide. Therefore, if some one willing to be our distributor or someone necessitates to resale our khukuris, we are ready to expand our business to them.

We have not mentioned our Wholesale Price in this page because we are essentially a B2B site, therefore it will not be appropriate for us to disclose our Wholesale prices. But we have disclosed Retail prices in our website where you can purchase our products online (C2C). The Wholesale prices are far-below than in the catalog prices. However once we receive an inquiry from you or your company we will reply to you within 24 Hours by email or telephone or fax regarding the pricing, designs, mode of payment(visit our terms & condition),/Shipping and other related information.

You can mail it to: PO Box 8974 CPC 521,

Thamel marge,Thamel -29.

Fax it to: +977 - 14413759

Email it to: info@nepalkhukurihouse.com

 

Once we receive a mail we will setup a wholesale price for you. Please include a contact name and phone number so we can contact you imdeatly. Wholesale Customers require a minimum order. 

4. How can I get set up for online ordering?

If you are a retail customer, you simply click on the “ADD TO CART” link found in the web page each product on khukuri catalog . These applets will take you through the proper steps in getting

you set up as a customer in our database. If you are a wholesale customer, please call +977-1-2292373 or + 977-9841317812 to speak with a representative for online ordering access. 

5. Do you take checks by phone?

We do not accept checks by phone; we accept credit cards, debit cards and gift cards over the paypal. For wholesale order we have a bank detail in our Terms & Condition for paymaent..

6.When will I get my ordered item(s)?
order items are usually shipped out 24-48 business hours after we receive the items in stock. At the time of order our representative will give you the date we expect the item to arrive. You can also contact our Customer Service Department for an estimated delivery date for the backordered item(s). 

7. How do I find out if my order has been shipped?
we have an email address on file, you will receive order confirmations and shipping confirmations, including tracking information if shipped via a trackable method

8. Does EGKH have a quality control department?
EGKH takes Quality Control very seriously. Quality Control involves many of our departments. Our Customer Service Staff and Returns Department relate problem product information directly to the Purchasing Department. The Purchasing Staff reviews each problem item. Then with the help of our Fulfillment Center and our Receiving Department, Purchasing ensures that our remaining stock and future inventory meet our quality standards. 

9. How long does it take to process a mail order from start to finish?
We process all mail orders the day they are received. All credit card orders are immediately released for processing. Check orders may be held for clearance. All orders are processed and shipped within 24-48 business hours after being submitted. All orders should arrive at their destination within 5-7 business days. we have an email on file, you will receive order and ship confirmations.

 10. Are the kukri/khukuri is sharpened?

All our kukri come with high carbon steel is it car & jeep leaf spring, 1075-1095.so all kukri blades are sharp. 

11. Where are items made?

Our items are made in Eastern part of Nepal (dharan)

12. How To make order and Pay Online?

  • Go to "Khukuri Product.
  • Click on khukuri catalog as per your desire.
  • Select the quantity and click "Add to Cart" button
  • You can click "Check out" if you finish shopping or you can add, substract or remove the order
  • Fill up you Billing as well as shipping Information and Click " Continue.
  • When the transaction is successfully done,you will get order confirmation details from our OMT(our Management team) within 24 hrs.

13. How long does it take to receive my order via regular shipping?
Orders should be received withing 5-7 business days.

 14. What are EGKH hours?

Our Customer Service hours are 8am-10pm Sunday to friday. You are able to place orders 24 hours a day either through the website, fax, automated system or voicemail.

 15. Do I have to be a member to order?

You do not have to be a member to order from our company. Anyone can order but becoming a member does get you: Guaranteed 10% Discount; Take 10% off every EGKH order...even sale items! Free Items: We will send you free gifts just for being a valued member of the EGKH Buyers . Sneak Peak: 

16. How can EGKH sell items so inexpensively?

We are largest khukuri/kukri maker of Nepal, our inventory in large quantities and get discounted prices so we pass the price break through to our customers.

 17. Do you have my credit card number on file?

Our system allows us to only see the last four numbers and expiration date of your card.

 18. What types of delivery services does EGKH have?

Once you complete the order details, there after, the shipment cost is automatically added that will be notified immediately in ORDER CONFIRMATION email for your further order reference. We will inform you within 24 hour regarding your shipment and will provide you the tracking number. For North and South American costumer, we deliver the order through UPS (United Parcel Service) and European, Asian, African or Australian customer through DHL, UPS or SKY Net, worldwide Express service. Once we receive your order we generally ship your order next day and the deliverer company will deliver your order within a week.

19. Will I get soliciting phone calls or emails from you guys?

No soliciting phone calls will be made; the phone numbers are only to contact you if we have issues with your orders. 

20. Pricing Policy ?

Every product and price featured on this website has undergone strict editing procedures. However, errors may occur. EGKH reserves the right to void any incorrect pricing or product information.

21.What does FOB Kathmandu rate mean?

FOB is an INCOTERMS (International Commercial Terms), which is a universally recognized set of definitions of international trade terms. FOB Kathmandu rate includes the selling price of the good and the delivery of the good on board the vessel at Kathmandu, Nepal. The rate does not include any shipping, handling, insurance charges and customs clearance charges at the buyer's country.

22.  What is Kukri/Khukuri?
The Kukri/Khukuri is the curved blade knife, specialy use for hacking purpose. It's national weapon of Nepal and many historic war use by the Gurkha Solder.

23. Can I purchase Khukuries Online ?
Yes Ofcourse you can purchase the Khukuries Online.

24. Can I order less than your minimum order requirement?
Yes you can but less than our minimum order requirement you will not able to get our wholesale price so buying less then our minimum order requirement please email us product name, product code number with quantity then we will send you an new quote for your order.

25. Do i get any discount if i choose multiple products or purchase quantity products from each design?
Yes Sure for that please email us product name, product code number with quantity of the kukuris which is you would like to purchase afterthat we will send you an new quotation discount on the products with combine shipping fee to ship all your orders items on same package.

26. how we make kukri/kukris blade?
We do have skillfull blacksmith/metalsmith (born to make the kukri), they will make the kukri blade by hand with useing highy graded carbon steel, 5160.

27. What is your company information?
EGKH is the finest and largest Khukuri maker/supplier/Manufacturer in Nepal. Company Owned and run by Gurkha Family (Chhetry). we do have two shwroom for the ratail business and office for handling online & wholesale business.

28. What are your opening times?
Our Showroom opening time is 8.30am to 8.30pm, online support we are able for 24 hour.

29. Can I collect my order from your office?
Yes offcourse, if you would like to collect your order from our office please contact us before coming and makesure which time you will come then you can collect your order from our office.

30. Do you have a shop at your offices in USA?
Yes we do have warehouse in USA, Ware house is handle by Jacob Peterson, our ware house address is as below
Jacob Peterson
497 Ayers Ln
Scottsville Ky 42164
United States
Phone: +1 270 498 0240

31. What should I do if I can’t find what I want on your website?
We can make your custom order knives so please mail us your knives desine with all specification you would like to make then we will make as your order.

32. How can I register a complaint?
our online support team are avalable for 24 hour so you can register your complaint anytime with them.

33. What payment methods do you currently accept?
We can accept a payment via paypal, wire a payment in our Bank Of America Account or in Nepal, via Western Union Money Transfer/Money Gram/IME, check.

34. What are your minimum order quantities for wholesale order?
our minimum order quantities for wholesale order is 50 pieces.

35. How long will my delivery take?
you will recieve the product you have order within 8-9 business days from payment dates.

36. How do I return an item?
If you would like to return an item please contact us with an reason why you would like to return the item afterthat we will provide you return adress afterthat you can return the item via USPS or via airmail how ever easy for you.

37. What are your ordering Terms and Conditions?
please makesure the product and quanity, if you would like to ask anything about the product before placing the order please contact us anytime.

38. How can I check my order status?
When we will got order notification, we need 24 hour to handle your order within that time we will provide you all your order tracking info to you.

39. Can I cancel my order?
If you would like to cancel your order please contact us within 24hour from you have placed the order.

40. Can I change my order?
Yes you can, If you would like to change your order please contact us within 15hour from you have placed the order.

41. Can I change my delivery address?
Yes you can, If you would like to change your delivery address please provide us correct delivery address within 12hour from you have placed the order.

42. How can I change my personal details?
please contact us with your order or payment ID and provide us your personal detail via mail to us.

43. What are the different types of fabric Kukri offer?
for the kukri blade we use highly graded carbon steel, 5160. we do have diffrent fabric handle and sheath for the kukri, for hanle we will use water buffalo horn, rosewood, water buffalo bone, brass and alumuniaum and for the sheath we do have water buffalo leather, diffrent colour refine buffalo leather, rosewood, water buffalo horn and kydex sheath.

44. How can I add my logo to your Off the Shelf kit?
please provide us your logo through our email within 12 hour you have placed a order and mail us where we haave engrave your logo on the blade you have order afterthat we will add your logo as your order.

45. How do I supply logos for a sublimated product?
you can attached your logo on our email and within 12 hour you have placed a order and mail us where we haave engrave your logo on the blade you have order afterthat we will add your logo as your order.